Shipping Policy

Sharadi Foundation (“we” and “us”) is the operator of https://sharadi.org (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
   Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
   Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
   This price will be the final price for shipping cost to the customer.
3. Returns
   Sharadi Foundation does not allow any return of product or any refund of sold products. Every product sold on sharadi.org are considered to be a support to the Nobel initiatives from Sharadi Foundation.
4. Delivery Terms
   4.1 Transit Time Domestically
   In general, domestic shipments are in transit for 2 – 7 working days.
   4.2 Transit time Internationally
   Generally, orders shipped internationally are in transit for 4 – 22 working days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
   4.3 Dispatch Time
   Orders are usually dispatched within 3 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
   4.4 Change Of Delivery Address
   For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
   4.5 Items Out Of Stock
   If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
   4.6 Delivery Time Exceeded
   If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
   4.7 Delivery charges
   Delivery charge per product: based on delivery location + product price; min 55/- to 310/- approx. up to 250gm weight; over that price will be increased by 20/- to 110/- approx. for every 250gm based on delivery location.
5. Tracking Notifications
   Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
   If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
   7.1 Sales Tax
   Sales tax has already been applied to the price of the goods as displayed on the website.
   7.2 Import Duties & Taxes
   Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.
8. Cancellations
   If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Refund
   Sharadi Foundation does not allow any refund of the sold products. Every product sold on sharadi.org are considered to be a support to the Nobel initiatives from Sharadi Foundation.
10. Insurance
    Parcels are insured for loss and damage up to the value as stated by the courier.
    9.1 Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
    9.2 Process for parcel lost in-transit
    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
11. Customer service
    For all customer service enquiries, please email us at +91 8910 560 313 / +91 7439 681 125 / support@sharadi.org.